Answer every customer with AI, and a human when it counts.
Tolkia puts a grounded assistant on your website and every channel, then hands off to a live agent the moment someone needs one. Bots, live chat, tickets and analytics in one place.
From first question to resolved - handled.
A grounded AI answers instantly, a human steps in when it matters, and nothing falls through the cracks.
An assistant that answers, not one that guesses.
Load your knowledge once. The assistant replies only from what you approved and blocks anything off-source - so it stays accurate and on-brand.
- Cites the source behind every answer
- Import documents - split and searchable automatically
- Guardrails it must never break
Jump in the moment a customer needs a person.
Every conversation lands in one operator console. Claim a chat, reply in real time, transfer to a teammate, drop internal notes and send canned replies - the bot pauses while you talk.
- Typing indicators, transfers & supervision
- Availability, working hours & auto-routing
- Post-chat CSAT ratings
Meet customers where they already are.
Connect WhatsApp, Telegram, Messenger, SMS and email. Every message - bot or human - flows into the same unified inbox, so your team never switches tabs.
- One conversation, whatever the channel
- Attachments, quick replies & rich messages
See who's on your site - and reach out first.
Watch visitors in real time: the page they're on, where they came from, how long they've been browsing. Send a proactive invitation, or let a rule do it automatically.
- Proactive & triggered invitations
- Async tickets for anything left after hours
Built for teams that take control seriously.
The platform layer behind every assistant - secure, multi-tenant and yours to run.
Roles & audit trail
Admin, editor, viewer and safety roles, with every change logged.
Multi-tenant console
Run many branded assistants, each with its own knowledge and keys.
API & webhooks
Create bots, ingest knowledge and receive events programmatically.
Embeddable widget
One script tag drops the chat on any site, styled to your brand.
Voice channel
Let visitors speak to the assistant and hear replies back.
Private assistants
Gate a bot behind accounts your org creates and controls.
AI speed with human trust.
Automate the easy 80%, and make the moments that matter feel personal - without dropping a single conversation.
Start free. Scale when you're ready.
Plans grow with your conversation volume. No setup fees, cancel anytime.
- 1 assistant
- Grounded bot + web widget
- Community support
- 3 assistants
- Live chat + tickets
- Email support & CSV exports
- Unlimited assistants
- Omnichannel, webhooks & API
- Priority support
- SSO & SLA
- Regulated / healthcare edition
- Dedicated support
Put an assistant on your site today.
Most first assistants are live the same day. Try the demo, then start free - no credit card.