Support assistant

Resolve support at the first message, then escalate cleanly.

A grounded support assistant that answers from your knowledge base, files structured tickets for what it can't resolve, and hands off to a live agent with the whole conversation attached.

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Knowledge-groundedFirst-contact resolutionStructured ticketsLive agent hand-off

SSolSupport assistant

My order hasn't arrived and it's been two weeks.

I'm sorry about that. I can see standard delivery is 5-7 days, so this is delayed. I'll open a ticket and can connect you to an agent right now, whichever you prefer.

Talk to someone please

Connecting you to a live agent, they'll have your full conversation.

Type a message…

USE CASES

What it does for Customer Helpdesk

One grounded assistant, working across your channels, that answers accurately and hands off to a person the moment it should.

Knowledge-grounded answers

Resolve FAQs, how-tos and policy questions from your approved knowledge base.

First-contact resolution

Handle the common cases end to end so agents focus on the hard ones.

Structured ticketing

Capture the details through forms and file a clean ticket to the right queue.

Seamless hand-off

Escalate to a live agent with the full thread, no repeating for the customer.

GROUNDED, NOT GUESSING

Ask it the things your customers actually ask

It answers only from the knowledge you approve. When a topic isn't covered, it says so and offers a human, it never invents.

How do I return an item?Where's my order?How do I reset my password?What's your refund policy?

HOW IT WORKS

Live in a day, not a quarter

Load your KB

Help articles and policies become approved, searchable knowledge.

Define ticket forms

Typed fields for order numbers, dates and details, validated on both sides.

Deflect & escalate

Resolve what you can; hand off the rest live, with context.

EVERY PLAN INCLUDES

The platform behind the assistant

Grounded answers

Responds only from your approved knowledge.

Live human hand-off

Agents take over any chat, with full context.

Forms, tickets & leads

Typed intake filed to the right place.

Access control

Public, private per-user, or shared access code.

Widget & API

No-code embed or build your own surface.

Reports & journeys

Volume, outcomes and full conversation replay.

Higher first-contact resolution, cleaner tickets, happier agents.

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