Guest concierge AI

A multilingual concierge, before, during and after the trip.

A grounded assistant for hotels, airlines and operators that answers booking and policy questions in any language, captures requests, and hands off to staff when a guest needs a person.

MultilingualBooking & policy Q&ARequest captureLive staff hand-off
JJourneyGuest concierge
What time is check-in and do you have airport pickup?
Check-in is from 3 pm. We offer airport pickup for $30 each way. Would you like me to arrange it for your arrival?
Yes, I arrive at 2 pm
Perfect. I'll book the transfer for 2 pm and confirm by email.
Type a message…
USE CASES

What it does for Travel & Hospitality

One grounded assistant, working across your channels, that answers accurately and hands off to a person the moment it should.

Booking & policy Q&A

Answer availability, rates, check-in, cancellation and amenity questions from your approved content.

Any language

Guests write in their language; the assistant answers in the same one.

Request & upsell capture

Take transfer, dining and upgrade requests through structured forms.

Live staff hand-off

Route complex or on-property issues to front desk or support in real time.

GROUNDED, NOT GUESSING

Ask it the things your customers actually ask

It answers only from the knowledge you approve. When a topic isn't covered, it says so and offers a human, it never invents.

Can I cancel free of charge?Is breakfast included?Do you allow late check-out?What's there to do nearby?
HOW IT WORKS

Live in a day, not a quarter

1

Load your info

Rates, policies, amenities and FAQs become approved knowledge.

2

Capture requests

Forms for transfers, bookings and special requests, validated and filed.

3

Hand off live

Set office hours and let staff take over any conversation.

EVERY PLAN INCLUDES

The platform behind the assistant

Grounded answers

Responds only from your approved knowledge.

Live human hand-off

Agents take over any chat, with full context.

Forms, tickets & leads

Typed intake filed to the right place.

Access control

Public, private per-user, or shared access code.

Widget & API

No-code embed or build your own surface.

Reports & journeys

Volume, outcomes and full conversation replay.

One concierge for every guest, every channel, every language.

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